Contact Us

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Where is my order?

Please login and use the orders page to check the progress of your order. 

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.

Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Live chat

Chat with us online using our Live Chat Window.

Send us a message

Call us

Call us on 01243 822 114. Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

You can also fax us on 08707 063 096.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
19 Jan

Vacuum bags

I have a fairly old vacuum cleaner, which I couldn't find bags for until I went on this site, very Read more

Chrissie B

5 stars
19 Jan

Excellent Service

Excellent service and delivery. The spare part was exactly as described. Read more


5 stars
19 Jan

Great customer service

After an initial error in sending an incomplete order the company quickly rectified the situation . Read more

Alison Wade

5 stars
19 Jan

Excellent service

Good price, fast delivery, would recommend Read more

Karen Seear

5 stars
19 Jan

Excellent Service

Dyson filters arrived promptly Read more


5 stars
19 Jan

Replacement Breadmaker Blade

Good quality replacement that arrived within just a few days of ordering. Read more

Paul Whiteley

5 stars
19 Jan

Oven shelves

Great service great value Very fast delivery can't ask for better Read more

Anne Pace

5 stars
19 Jan

Oven Element

As ordered, delivered quickly no problems. Read more

John G

5 stars
19 Jan

Very satisfactory.

Very good service and value. Read more

William Astill

5 stars
19 Jan

brilliant inexpensive product

The item I wanted was easily found on the net. It was very reasonably priced, packaged well, sent Read more

Clive Tickner