Contact Us

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Where is my order?

Please login and use the orders page to check the progress of your order. 

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.

Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Live chat

Chat with us online using our Live Chat Window.

Send us a message

Call us

Call us on 01243 822 114. Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

You can also fax us on 08707 063 096.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
8 Dec

Rangemaster oven door catch.

This part was delivered earlier than forecast and fitted easily. Read more


5 stars
8 Dec

A promise is a promise

Oven element arrived on time. Now the wife is happy so that makes me happy. Thanks Yourspares Top Read more

David Lloyd

5 stars
8 Dec

Good product

Arrived quickly and as described. A good value product. Read more

Mrs Diane Holland

5 stars
8 Dec

All Good well done

No problems all good received it on time So thanks againRobert Read more

Robert Bennett

5 stars
8 Dec

Spares vacumn cleaner bags

Very efficient and dispatched quickly Read more

Steve Rance

5 stars
8 Dec

Dyson D16 battery pack

After all the hype about intermittent cutout due to this or that, all I needed was a new battery. Read more

Mr Graham White

5 stars
8 Dec

Just what i was looking for!

Excellent product. Good quality at a good price. Read more

Sandra Pilkington

5 stars
8 Dec

Great Service

Really fast delivery, wouldn't hesitate to recommend. Read more


5 stars
8 Dec



Martha and thanks for your order

5 stars
7 Dec

Goods as advertised. Good service.

Had to wait but worth waiting for. Goods as advertised and good quality. Read more

Regular traveller