Contact Us

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Where is my order?

Please login and use the orders page to check the progress of your order. 

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.


Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Live chat

Chat with us online using our Live Chat Window.

Send us a message

Call us

If you would like to discuss an existing order you can call us on 01243 822 114.

Please leave a message and we will call you straight back.

Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
25 May

order arrived very quickly and good …

order arrived very quickly and good value. Read more

Maureen and thanks for your order

5 stars
25 May

Brilliant

Brilliant, cheap & quick! Read more

Sharon

5 stars
25 May

correct parts slight late delivery

correct parts slight late delivery Read more

raj

5 stars
25 May

Good product

Good product - excellent service Read more

Pauline White

5 stars
25 May

swift and efficient

swift and efficient. Thanks Read more

A. Coleman

5 stars
25 May

steam mop replacement cloths

Great service simple to order and arrived very quickly Read more

Lesley McCormick

5 stars
24 May

Excellent value amd prompt delivery

Excellent value amd prompt delivery Read more

Colin

5 stars
24 May

Vax Replacement Filters

Products arrived well packaged and earlier than expected delivery date. Delighted with prompt Read more

Geoff

5 stars
24 May

The part was perfect

The part was perfect Came 1 x day earlier as well Just what you want Read more

R Lewis

5 stars
24 May

Excellent service

Excellent service. Very quick delivery. Low cost. Packaged well. Read more

Mrs Stefanie Bushell

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