Contact Us

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Where is my order?

Please login and use the orders page to check the progress of your order. 

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.


Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Live chat

Chat with us online using our Live Chat Window.

Send us a message

Call us

Call us on 01243 822 114. Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

You can also fax us on 08707 063 096.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
25 Mar

Good product range, good prices, fast delivery.

Easy to use website, good range of products, competitive pricing, no delivery charge on my low Read more

Mr Grainger

5 stars
25 Mar

Promptly delivered and cheaper than competition

What more is there to say? It was the items I wanted, my parcel arrived promptly and it was Read more

Deborah

5 stars
24 Mar

Spot on

Very prompt delivery Read more

JR

5 stars
24 Mar

Tumble dryer

The part I bought for replacement was spot on for my machine Read more

Sharon Bowles

5 stars
24 Mar

Hotpoint dishwasher spares

Good, fast service, part arrived next day, thank you. Read more

Bob Stanier

5 stars
24 Mar

Prompt delivery

Easy website, prompt delivery and product as described. Read more

Anna Thomas

5 stars
24 Mar

First class company, completely satisfied

Would always trade with Your Spare Read more

Walter Beswick

5 stars
24 Mar

Excellent service and product

All round excellent service and product Read more

vicky sherlock

5 stars
24 Mar

A helpful company with excellent service

My technical query was rapidly answered by 'Yourspares' Rob - and their free p+p delivery arrived Read more

James Farrant

5 stars
24 Mar

Good buy

Good buy and great value for the price and quick delivery Read more

james scott

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