Contact Us

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Where is my order?

Please login and use the orders page to check the progress of your order. 

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.


Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Live chat

Chat with us online using our Live Chat Window.

Send us a message

Call us

Call us on 01243 822 114. Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

You can also fax us on 08707 063 096.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
25 Apr

Great service & speedy delivery.

Great service & speedy delivery. Read more

Vicki

5 stars
25 Apr

good website easy to use

good website easy to use quick delivery good prices Read more

TIM CALAM

5 stars
25 Apr

Ordered a part for Dyson hand-held …

Ordered a part for Dyson hand-held vacuum cleaner Got the correct part Promptly ... and at very Read more

M.Corlett

5 stars
25 Apr

A very satisfied customer !!

I ordered parts for my Bissel carpet cleaner during a bank holiday weekend. The parts were Read more

Kenny

5 stars
25 Apr

Brilliant service

Brilliant service, very quick and I ordered 2 by mistake, which they gave a full refund after Read more

Mr Paul Murray

5 stars
25 Apr

Good Spares

Easy to use website, good delivery service and happy with purchase. Read more

Robert Walker

5 stars
25 Apr

great buy

great buy. delivered as stated Read more

Mrs A Codliing

5 stars
25 Apr

Prompt service,excellent product & …

Prompt service,excellent product & reasonable price. Read more

FIONA MCGRATH

5 stars
25 Apr

Value for money and free delivery.

Value for money and free delivery. Excellent and prompt service Read more

Mrs J Rai

5 stars
25 Apr

Quick no fuss

Quick no fuss, decent price Read more

Matthew Carter

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