Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
20 Sep

Excellent

Excellent – no reservations, I would recommend this company to anyone. Read more

Sid Cumberland

5 stars
20 Sep

Yourspares review

Each purchase has been spot on with no problems and easy transactions. Would recommend. Read more

Mrs Rosemary Spencer

5 stars
20 Sep

The delivery time was excellent & the …

The delivery time was excellent & the items received in good condition The new filter fitted well Read more

Micheal Gregory

5 stars
20 Sep

Very good service will use you again

Very good service will use you again Read more

Richard Parsons

5 stars
20 Sep

Very fast

Very fast and good prices highly recommend good quality spares. Read more

bernard lynch

5 stars
20 Sep

fast delivery very pleased

fast delivery very pleased Read more

paul loft

5 stars
19 Sep

Hose arrived quickly and was exactly …

Hose arrived quickly and was exactly what I needed Read more

Karen, Birmingham

5 stars
19 Sep

Great service

Great service Read more

patricia galer

5 stars
19 Sep

Easy to find and order items

Easy to find and order items. Received quickly at a good price. Read more

MikeS

5 stars
19 Sep

Very good service

Very good service Read more

Jamila Mulla

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