Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
19 Feb

Very swift and just what I needed

Fridge hinge ordered online. No problem and arrived quickly Read more

Andrew

5 stars
19 Feb

GN Vacuum Cleaner Bags

Great service, good value for money. Order arrived within 2days. Have used before and would Read more

Knighty

5 stars
19 Feb

Excellent service for supply of replacement vacuum cleaner filter bags.

My request for information was answered promptly, based on which I placed my order for replacement Read more

M J Rogers

5 stars
18 Feb

Excellent value and quick delivery

Very pleased with quality of products and great value Read more

Patricia Colville-Hyde

5 stars
18 Feb

Dyson Spares

Great parts, fitted well and arrived really quickly, will use again. Read more

Andrew Thetford

5 stars
18 Feb

Great value

Will definitely use again, Usually get my smeg parts from smeg services but was astounded when they Read more

Bev

5 stars
17 Feb

Excellant service and product.Thankyou

Product,Price,Delivery. Excellent. Recommended. Read more

Jon Dewing

5 stars
17 Feb

top service

with paypal guest checkout - quick and simple followed up by good delivery Read more

Richard paskin

5 stars
17 Feb

Cooker Hood filter

Items arrived on time and fit well into hood Read more

Neil Howells*

5 stars
17 Feb

Does the job it should

Not much to say only that it does what it should! Read more

Jackie

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