Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

Trustpilot Badge

Selected Reviews

5 stars
29 Apr

Quick delivery,correct part .......

Quick delivery,correct part ....... Read more

Philip Pannett

5 stars
28 Apr

Order promptly dealt with and received …

Order promptly dealt with and received by post quickly. Fitted my bread maker perfectly Read more

Pearl Rudge

5 stars
28 Apr

Good parts arrived promptly great …

Good parts arrived promptly great service Read more

Mr alan clark

5 stars
28 Apr

item arrived earlier than expected and …

item arrived earlier than expected and seems excellent. Read more

MRS IRENE SARSHAR

5 stars
28 Apr

Excellent service

Excellent service, speedy delivery. Would recommend this company to anyone. Read more

Rita P. James

5 stars
28 Apr

Value for money ..

Value for money ... good quality and fast delivery A* Read more

Sharon Hay

5 stars
28 Apr

Good product fast delivery

Good product fast delivery Read more

pauline strickland

5 stars
28 Apr

Arrived as described before estimated …

Arrived as described before estimated time. All round good experience. Will use them again. Read more

Jeremy Waite

5 stars
28 Apr

Item arrived well before promised

Item arrived well before promised. Does the job. A lot cheaper than a new kettle. Would use this Read more

martin noblett

5 stars
28 Apr

Delivery within 48 hours excellent …

Delivery within 48 hours excellent value (i.e. cleaning cloths for steam cleaner). Will definately Read more

Ms Hughes

Loading...