Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimurse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
7 Dec

Goods as advertised. Good service.

Had to wait but worth waiting for. Goods as advertised and good quality. Read more

Regular traveller

5 stars
7 Dec

Old Tumble Drier Door Relese

Not only did they have the part for this old drier, but they were the cheapest too. Very good comms Read more

Richard H.

5 stars
7 Dec

Exactly what ordered and timely

As in the title. I've got exactly what the product description said and the parcel came on time. Read more

MKT

5 stars
7 Dec

Leaf Grabbers

Very good service, excellent delivery speed and best price on the web. Thanks Read more

Alan

5 stars
7 Dec

Great value, great service.

New oven door catch ordered on basis of price being less than half of that quoted on other sites. Read more

Dave Shillington

5 stars
7 Dec

Bread maker spares.

I ordered a paddle for my Panasonic bread maker the spare part arrived in 48 hours,right part 1st. Read more

james watters

5 stars
7 Dec

First class

First class all round. Description, fast delivery, as described. Thank you. Read more

Andy Anderson

5 stars
7 Dec

Arrived promptly and fitted well

We couldn't see any way of getting cracked drawer front off without breaking it up. New one clipped Read more

Wendy Callaghan

5 stars
6 Dec

Good service

Efficient service. Easy to order on line. Updated via messages and arrived within 3 days Read more

Simon Page

5 stars
6 Dec

Vacuum cleaner spares

Thanks for the great service! Read more

Richard P.

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