Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
22 Jun

Excellent service

Excellent service. Great product at a fair price Read more

Joanne

5 stars
22 Jun

Order arrived as promised on time …

Order arrived as promised on time ....would use again Read more

Sharon brown

5 stars
22 Jun

Arrived quickly

Arrived quickly, item as described. Price reasonable. Read more

Nicky Hinde

5 stars
22 Jun

Super service

Super service very easy will use again! Read more

john

5 stars
22 Jun

Excellent service

I am very pleased with this product and how promptly and efficiently the delivery was. I will use Read more

Pauline Barnes

5 stars
22 Jun

I ordered the wrExcellent Customer Service

I ordered the wrong item to start with but espares were most helpful in taking back the incorrect Read more

Paul Gardner

5 stars
22 Jun

Great description and price

Great description and price. Part arrived and fitted perfectly Read more

Steve

5 stars
22 Jun

Useful to know!!

Excellent service , would definitely use them again. Read more

Mrs Dalton

5 stars
22 Jun

First class service

Ordered blade on Wednesday for delivery by standard delivery and received it Saturday morning. It Read more

Malcolm Applegarth

5 stars
22 Jun

Marvelous quick service

Marvelous quick service Read more

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