Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
27 Mar

No fuss

Product as described, delivered quickly. Read more

Jeremy

5 stars
27 Mar

Hassle free service.

I have twice used this company for spares and on both occasions have found them to be quick and Read more

Mr Pattinson

5 stars
27 Mar

Integrated freezer hinge

Good service and delivery time good Read more

Caroline Macey

5 stars
27 Mar

Vacuum bags

Quick delivery time and excellent value for money. Read more

BRIAN BIRD

5 stars
26 Mar

Great service

Fast efficient service. Brushes arrived far quicker than stated delivery time. Competitively priced Read more

Neil

5 stars
25 Mar

Good product range, good prices, fast delivery.

Easy to use website, good range of products, competitive pricing, no delivery charge on my low Read more

Mr Grainger

5 stars
25 Mar

Promptly delivered and cheaper than competition

What more is there to say? It was the items I wanted, my parcel arrived promptly and it was Read more

Deborah

5 stars
24 Mar

Spot on

Very prompt delivery Read more

JR

5 stars
24 Mar

Tumble dryer

The part I bought for replacement was spot on for my machine Read more

Sharon Bowles

5 stars
24 Mar

Hotpoint dishwasher spares

Good, fast service, part arrived next day, thank you. Read more

Bob Stanier

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