Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
22 Aug

I am very satisfied with my order it …

I am very satisfied with my order it was exactly what I needed . Read more

Yousra El-Zalitni

5 stars
22 Aug

No problems from start to finish

No problems from start to finish, received my delivery before date stated.😃 Read more

Alexsandra

5 stars
22 Aug

it does the job and was a good price

it does the job and was a good price Read more

michael smith

5 stars
22 Aug

the service was brilliant it was …

the service was brilliant it was delivered within three days Read more

Brian Everett

5 stars
22 Aug

Hassle-free purchase

I ordered a replacement switch for my Flymo. It came earlier than they said it would, it was Read more

Graham Johnston

5 stars
22 Aug

Easy web site to navigate

Easy web site to navigate, items posted and arrived in time stated Read more

Philip Griffin

5 stars
22 Aug

Really helpful in amending and delivery

Really helpful in amending and delivery Read more

terry

5 stars
22 Aug

Quickly and reliably

Quickly and reliably. I got what's in the description. recommend Read more

Artur Rusiecki

5 stars
22 Aug

Can't beat 5 stars excellent service

Can't beat 5 stars excellent service Read more

Peter Langham

5 stars
22 Aug

Excellent service and quick delivery

Excellent service and quick delivery. Super pleased with my order! Thanks and will not hesitate Read more

Emma Highfield

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