Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to

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Selected Reviews

5 stars
27 May

very pleased all around,

very pleased all around,, fast delivery,, well informed,,, will buy again, Read more

Anita Azar

5 stars
27 May

Products were exactly as described

Products were exactly as described. Arrived on time and in good order. Would recommend Read more


5 stars
26 May

This is the second time I have used …

This is the second time I have used this company for spares.excellent service and quick Read more

Geraldine Burke

5 stars
26 May

Would recommend using this company

Would recommend using this company - vast selection of items with low price. Fast delivery on Read more


5 stars
26 May

prompt delivery

prompt delivery Read more


5 stars
26 May

Sent out my part in good time

Sent out my part in good time. Would use again Read more


5 stars
26 May

Arrived fairly promptly and works fine.

Arrived fairly promptly and works fine. Read more

Julia Lloyd

5 stars
26 May

Easy order swift deliverydust sheet

Easy order swift delivery Read more

Patrick kelly

5 stars
26 May

Good clear description on web

Good clear description on web, goods as described and very promptly delivered Read more

Mr J Cocks

5 stars
25 May

Excellent service and good quality …

Excellent service and good quality product. Read more

Karen Shepherd