Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimurse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
24 Sep

First class

Found Yourspares very good, Delivery was fast and very pleased with my purchase, Will be telling Read more

Valerie Downton

5 stars
23 Sep

Very satisfied with service received and quality of purchase.

Would use this company again should to the need occur. Prompt service. Read more

K A D W

5 stars
23 Sep

excellent service

Part arrived on time, unfortunately it didnt fit , refund was issued immediately. would definitely Read more

frank Atkinson

5 stars
23 Sep

Swift and efficient service

Item arrived next day in first post.....can't improve on that!! Read more

Mr FOSTER

5 stars
23 Sep

Purchase of washing machine paddles

Easy ordering and rapid delivery of goods. Can't complain with anything. Read more

David Ringshall

5 stars
23 Sep

Quick, good value

Masonry drill bit and cable reel delivered quickly. Address and telephone contact numbers ARE on Read more

Twingod

5 stars
23 Sep

Pleasure to do business with.

Excellent service and prompt delivery by Royal Mail. Quick to respond after incompatible part Read more

Austin Waterworth

5 stars
22 Sep

Microwave plate

Delivered quickly. Well packaged. Good price. Read more

Malcolm Dale

5 stars
22 Sep

Couldn't be better

Very prompt service, correct items in stock (not so for another on-line retailer), easy to see Read more

Heather

5 stars
22 Sep

Very impressed

Ordered spare part and used normal delivery but arrived quicker than expected. Really good service. Read more

Margaret Daniels

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