Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
21 Jan

Great

Got here in only a week very good as ordered over Christmas on standard delivery, definitely use Read more

mary hayes

5 stars
21 Jan

Oven lamps

Have used Yourspares before and they've usually got what I want. No complaints. Read more

Christine McLean

5 stars
20 Jan

Hard to find fluorescent tubes

Reasonably priced, fast delivery and well packaged items! Can't ask for anything else. Read more

Denise

5 stars
20 Jan

Much needed

We prefer to have subdued lighting when watching Television so eagerly awaited the new dimmer Read more

Philippa Canavan

5 stars
20 Jan

Brilliant!

I was amazed at the speed of response. Exellent service. Wholly recomend. Read more

E J SMITH

5 stars
20 Jan

Bosch Control Panel

Good quick service and product was well packed Read more

Keith

5 stars
20 Jan

Fast delivery, solid parts

Thank you, pleased with my purchase. Read more

Frank Forster

5 stars
20 Jan

LLoytron 20w G4 desk lamp

Great quality, easy to use, bright light.Easy to order via ebay, great value and prompt delivery. Read more

Stephen Brickley

5 stars
20 Jan

Shopping Online

Excellent service & price Read more

Ian Sell

5 stars
20 Jan

fast service

my bags came within two days they fit great Read more

Mrs Baron

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