Terms and Conditions

When you place an order via our website (www.yourspares.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Published product details, specifications and suitability information is the best available at the time. yourspares.co.uk shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable description we will remedy this by providing you a full refund upon the return of the item.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed with the non genuine manufacturers brand and manufacturer's finished model number.

  • We encourage you to ensure all spare parts are fitted by a competent and qualified person in accordance with manufacturer specifications. Yourspares cannot be held liable for any damage caused by the fitting of a spare part.
  • Product images should be used as a guidance only and in some instances may differ from what is received due to changes in manufacturing processes
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. Yourspares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Yourspares  Will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.
  • If your goods do not arrive by the expected delivery date we will ask you to confirm your address details are correct and ask you to check if the parcel has been left in a safe place or with neighbours, failing this we will ask you to check with your local post office to see if the post may be held with them.
  • If your order has not arrived within 14 days of dispatch please notify us immediately so we can follow up with the Royal mail or courier.
  • If your order has arrived damaged or there is a shortfall then please notify us within 24 hours of receiving your order

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer (this information is required by the manufacturers of the spare parts for any product warranty).

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

For information regarding retuns and refunds please read the returns and refunds page.

Trustpilot Badge

Selected Reviews

5 stars
25 May

Good product

Good product - excellent service Read more

Pauline White

5 stars
25 May

swift and efficient

swift and efficient. Thanks Read more

A. Coleman

5 stars
25 May

steam mop replacement cloths

Great service simple to order and arrived very quickly Read more

Lesley McCormick

5 stars
24 May

Excellent value amd prompt delivery

Excellent value amd prompt delivery Read more

Colin

5 stars
24 May

Vax Replacement Filters

Products arrived well packaged and earlier than expected delivery date. Delighted with prompt Read more

Geoff

5 stars
24 May

The part was perfect

The part was perfect Came 1 x day earlier as well Just what you want Read more

R Lewis

5 stars
24 May

Excellent service

Excellent service. Very quick delivery. Low cost. Packaged well. Read more

Mrs Stefanie Bushell

5 stars
24 May

Just What I Needed

My Panasonic bread maker raisin and nut dispenser broke. It affected the baking temperature. Trust Read more

Tony Shields

5 stars
24 May

Good service my was free postage

Good service my was free postage Read more

Mrs marjorie ives

5 stars
24 May

Got the bits I wanted without any fuss

Got the bits I wanted without any fuss Read more

Chris

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