Terms and Conditions

When you place an order via our website (www.yourspares.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Published product details, specifications and suitability information is the best available at the time. yourspares.co.uk shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable description we will remedy this by providing you a full refund upon the return of the item.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed with the non genuine manufacturers brand and manufacturer's finished model number.

  • We encourage you to ensure all spare parts are fitted by a competent and qualified person in accordance with manufacturer specifications. Yourspares cannot be held liable for any damage caused by the fitting of a spare part.
  • Product images should be used as a guidance only and in some instances may differ from what is received due to changes in manufacturing processes
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. Yourspares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Yourspares  Will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.
  • If your goods do not arrive by the expected delivery date we will ask you to confirm your address details are correct and ask you to check if the parcel has been left in a safe place or with neighbours, failing this we will ask you to check with your local post office to see if the post may be held with them.
  • If your order has not arrived within 14 days of dispatch please notify us immediately so we can follow up with the Royal mail or courier.
  • If your order has arrived damaged or there is a shortfall then please notify us within 24 hours of receiving your order

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer (this information is required by the manufacturers of the spare parts for any product warranty).

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

For information regarding retuns and refunds please read the returns and refunds page.

Trustpilot Badge

Selected Reviews

5 stars
28 Apr

Prompt efficient service.

Prompt efficient service. Would recommend to other and use it again myself Read more


5 stars
27 Apr

Top service!

Brilliant service, genuine product, super fast delivery. Great! Read more

Mr Denis Abdic

5 stars
27 Apr

Right product promptly delivered.

Right product promptly delivered. Read more

Guy Connor

5 stars
27 Apr

speedy delivery

speedy delivery, easy site, very satisfied, already recommended to another family member. Read more


5 stars
27 Apr

Excellent service very quick.

Excellent service very quick. Read more


5 stars
27 Apr

Iust used the first one and I can say I …

Iust used the first one and I can say I am well pleased,the bag fitted easily and all seems in Read more

Ken Davies

5 stars
27 Apr

Great value and very quick delivery.

Great value and very quick delivery. Read more

Mark Fryer

5 stars
27 Apr

Good stuff, excelent deals

You can rely on top pricing and appropriate equipment Read more

Mr Anthony

5 stars
27 Apr

Excellent service

Excellent service, prompt delivery Read more

Malcolm Freeman

5 stars
27 Apr

Great product for use with an Oster …

Great product for use with an Oster massager purchased in US. Works as expected. Read more