Review: Great product and price but delivery slow 3 stars

Great price and postage on a replacement door glass for my washing machine. What was not so great was that I spoke to a customer service rep on the Friday and offered to collect as I live nearby and didn't want to be without a machine for long. That wasn't possible due to them having moved premises and organisation wasn't good at the moment. So as the item was shown as in stock I opted for a small additional charge for 1st class postage. The item didn't arrive until the following Thursday. A phone call the previous day got the response that the item probably had to be got from the manufacturer. I don't find this acceptable. On the positive, the chap on customer services was very helpful and apologetic and I probably will use them again despite this hiccup. Everybody deserves a second chance.The washing backlog has now been cleared!

09 Feb 2012 by Chris

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Selected Reviews

5 stars
18 Jan

HENRY VAC SPARE.

Exactly what I required at a very good price.Quick delivery. Read more

DAVID BACCHUS

5 stars
18 Jan

While I was told the goods could be a while they arrived the following day. Excellent

No complaints whatsoever. The correct goods arrived two days after ordering them Read more

kenneth delap

5 stars
18 Jan

Delivery arrived really quickly

Good quality product, good price, good delivery Read more

pauline white

5 stars
18 Jan

Great service

Had our part at a reasonable price and it was delivered within a few days. Read more

Sandra Watt

5 stars
18 Jan

Excellent service.

Great value product delivered very quickly. Read more

Phillip Bearpark

5 stars
18 Jan

Beko oven element

Parts arrived promptly and were perfect Read more

Ron

5 stars
18 Jan

I've got one!

Excellent service well packed and arrived quickly. Read more

Frank

5 stars
18 Jan

Good advice, rapid service

Found what I wanted, at a very reasonable price, and the good came the next day. I will use them Read more

Linda Fowler

5 stars
18 Jan

Excellent service

Product was as stated and service from start to finish was excellent Read more

James Marrable

5 stars
17 Jan

Excellent service

Good quality replacement part delivered well packaged and very promptly. What else can you ask for? Read more

Chris lm

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