Review: Poor service, when items are not in stock. Otherwise good service. 3 stars

I recently place 3 orders. The first two orders were delivered within a reasonable amount of time, even though one of the two didn't arrive within the 1-3 days I had paid extra for.
The 3rd order however spoiled the good service.

I had paid extra for the 1st class 1-3 delivery yet, it took 4 weeks before I had the parts.
13/5/13 order placed
14/5/13 order listed as "Being processed"
31/5/13 order listed as "Dispatched"
7/6/13 order received !!

The problem I have with this is between 13/5/13 and 7/6/13 the communications were appalling, I had to chase the order. They had not informed me at the point the order was being processed that one of the items wasn't in stock, nor gave the option of having shipped the parts of the order they did have in stock. They only advised parts weren't in stock when I chased the order a week later.

They were holding the entire order until the other part came in, but could not give me an estimated delivery date.

On the plus side, when I did finally ask them to ship one part of the order rather than holding it, they did do this.

1. I shouldn't have had to chase the order, I should have been told that part of the order wasn't in stock.
2. Given I paid for premium delivery, I'd have expected them to ship what they had in stock within the 1-3 days.
3. And again even though I paid extra for 1-3 day 1st class delivery, it took 5 working days to get to me, I live in a very large town bounded by the M62, M6, M56, so it's not the outback they were delivering to.

If I was to use these guys again, I'd check stock levels before I committed to an order, and won't simply believe the website.

Hopefully they'll read this and improve their communication process, which at the moment only works well if parts are in stock.

10 Jun 2013 by Darren

View all Reviews

Trustpilot Badge

Selected Reviews

5 stars
27 May

Products were exactly as described

Products were exactly as described. Arrived on time and in good order. Would recommend Read more

Graham

5 stars
26 May

This is the second time I have used …

This is the second time I have used this company for spares.excellent service and quick Read more

Geraldine Burke

5 stars
26 May

Would recommend using this company

Would recommend using this company - vast selection of items with low price. Fast delivery on Read more

J❤️

5 stars
26 May

prompt delivery

prompt delivery Read more

ANTHONY BAILEY

5 stars
26 May

Sent out my part in good time

Sent out my part in good time. Would use again Read more

Mick

5 stars
26 May

Arrived fairly promptly and works fine.

Arrived fairly promptly and works fine. Read more

Julia Lloyd

5 stars
26 May

Easy order swift deliverydust sheet

Easy order swift delivery Read more

Patrick kelly

5 stars
26 May

Good clear description on web

Good clear description on web, goods as described and very promptly delivered Read more

Mr J Cocks

5 stars
25 May

Excellent service and good quality …

Excellent service and good quality product. Read more

Karen Shepherd

5 stars
25 May

Exellent product and service

Exellent product and service Read more

william joseph paul

Loading...