Review: Spoiled by postage charges 3 stars

This is the second time I've ordered from Yourspares and the second time they've charged me a premium for getting things sent via Royal Mail to the Highlands (Royal Mail only has one standard charge). I wouldn't have minded so much but when I followed up to ask for a refund (which was given straight away) no apology was offered. I would suggest this reply is not the best way to deal with an unhappy customer 'Hello, We have looked in to this and refunded the delivery charge. Regards Rob T' The product is great (I've ordered the same before) and the price and speed of delivery was impressive. I'd suggest that a bit of training is needed of how to deal with customers though!

18 Mar 2014 by Gordon Peasron

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Selected Reviews

5 stars
3 Dec

very good service

very happy will shop with you again can well recommend Read more

Norman Jackson

5 stars
3 Dec

Freezer part

Correct part fast delivery great service Read more

Nic

5 stars
2 Dec

very recommended seller

very similar to the original vacuum cleaner bags. good price Read more

Ewa Zamolska-Wieleba

5 stars
2 Dec

Drum Paddles for indent washing machine.

Ordered pack of three paddles for my washing machine.They arrived a few days later, in fact easier Read more

Mr Richard Hunt

5 stars
2 Dec

No complaint.

Delivery was as promised. No problems. Read more

Mr Preston Wallhead

5 stars
2 Dec

Fan fantastic service

Last time I used this company was 2years ago. Very pleasently surprised to see no increase in Read more

Barbara Moger

5 stars
2 Dec

excellent

Excellent quick service Read more

Karen Ward

5 stars
2 Dec

Arrived on time and easy to fit. Would use again.

Arrived on time and easy to fit. Would use again. Bought replacement led/computer board for Read more

Charles, Wimbledon.

5 stars
2 Dec

Outstanding service

My first order and unwittingly I duplicated it. Within minutes they sent me an email to check it Read more

Customer

5 stars
2 Dec

excellent service

parts arrived quickly and as advertised, website easy to navigate Read more

Marie Kerr

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