Review: The 1% 4 stars

[Edit] You can best assess a company by its treatment of the 1%, the small number of people that have a negative experience. Typically, with such a small percentile of negative reviews, the impact that such reviews have on the general public's use of a company is minimal, but good business care about the 1%. After posting my review I was contacted by Customer Services to see if there was anything they could rectify and to assure me the package left there warehouse in good condition and that they were taking up the damage with the courier - they reiterated they'd of been more then happy to assist in resolving the missing part/damage. So, courier damage aside, the product was well priced, a decent product, and although arrived slightly damaged the company were willing to replace/satisfy. Not right first time, but were definitely willing to work on it. Well done Yourspares. [/Edit] [Original] I ordered a TV stand for my new 50" plasma I was planning to position in the gym, it arrived with a heavily damaged box, part of the frame (the plastic insert) was floating around the box heavily scuffed but with a hammer it was persuaded to go back into the frame. Zero instructions were provided, managed to set it up okay but was frustrating - it was also missing a nut, but improvised after a trip to the DIY shop. Quality of the product however was good.. solid frame, good wheels... but think it had spent too much time getting beaten up in a warehouse. [/Original]

29 Oct 2014 by David

View all Reviews

Trustpilot Badge

Selected Reviews

5 stars
18 Jan

Excellent service.

Great value product delivered very quickly. Read more

Phillip Bearpark

5 stars
18 Jan

Beko oven element

Parts arrived promptly and were perfect Read more

Ron

5 stars
18 Jan

I've got one!

Excellent service well packed and arrived quickly. Read more

Frank

5 stars
18 Jan

Good advice, rapid service

Found what I wanted, at a very reasonable price, and the good came the next day. I will use them Read more

Linda Fowler

5 stars
18 Jan

Excellent service

Product was as stated and service from start to finish was excellent Read more

James Marrable

5 stars
17 Jan

Excellent service

Good quality replacement part delivered well packaged and very promptly. What else can you ask for? Read more

Chris lm

5 stars
17 Jan

All good

Bought a length of plastic for shower door. Very reasonable price and arrived in about a week. Read more

Veronica

5 stars
17 Jan

Hotpoint Gasket

Correct item, swiftly delivered...great service! Read more

Angela Jameson

5 stars
17 Jan

Spot On

Everything perfect and the repair completed ok! Read more

Brian Smith

5 stars
17 Jan

Good find many products, prompt delivery

Searched for some items on line which found via ready spares I ordered these and they were Read more

Richard Powell

Loading...