Review: The 1% 4 stars

[Edit] You can best assess a company by its treatment of the 1%, the small number of people that have a negative experience. Typically, with such a small percentile of negative reviews, the impact that such reviews have on the general public's use of a company is minimal, but good business care about the 1%. After posting my review I was contacted by Customer Services to see if there was anything they could rectify and to assure me the package left there warehouse in good condition and that they were taking up the damage with the courier - they reiterated they'd of been more then happy to assist in resolving the missing part/damage. So, courier damage aside, the product was well priced, a decent product, and although arrived slightly damaged the company were willing to replace/satisfy. Not right first time, but were definitely willing to work on it. Well done Yourspares. [/Edit] [Original] I ordered a TV stand for my new 50" plasma I was planning to position in the gym, it arrived with a heavily damaged box, part of the frame (the plastic insert) was floating around the box heavily scuffed but with a hammer it was persuaded to go back into the frame. Zero instructions were provided, managed to set it up okay but was frustrating - it was also missing a nut, but improvised after a trip to the DIY shop. Quality of the product however was good.. solid frame, good wheels... but think it had spent too much time getting beaten up in a warehouse. [/Original]

29 Oct 2014 by David

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Selected Reviews

5 stars
7 Dec

Goods as advertised. Good service.

Had to wait but worth waiting for. Goods as advertised and good quality. Read more

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5 stars
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Not only did they have the part for this old drier, but they were the cheapest too. Very good comms Read more

Richard H.

5 stars
7 Dec

Exactly what ordered and timely

As in the title. I've got exactly what the product description said and the parcel came on time. Read more

MKT

5 stars
7 Dec

Leaf Grabbers

Very good service, excellent delivery speed and best price on the web. Thanks Read more

Alan

5 stars
7 Dec

Great value, great service.

New oven door catch ordered on basis of price being less than half of that quoted on other sites. Read more

Dave Shillington

5 stars
7 Dec

Bread maker spares.

I ordered a paddle for my Panasonic bread maker the spare part arrived in 48 hours,right part 1st. Read more

james watters

5 stars
7 Dec

First class

First class all round. Description, fast delivery, as described. Thank you. Read more

Andy Anderson

5 stars
7 Dec

Arrived promptly and fitted well

We couldn't see any way of getting cracked drawer front off without breaking it up. New one clipped Read more

Wendy Callaghan

5 stars
6 Dec

Good service

Efficient service. Easy to order on line. Updated via messages and arrived within 3 days Read more

Simon Page

5 stars
6 Dec

Vacuum cleaner spares

Thanks for the great service! Read more

Richard P.

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