Review: The 1% 4 stars

[Edit] You can best assess a company by its treatment of the 1%, the small number of people that have a negative experience. Typically, with such a small percentile of negative reviews, the impact that such reviews have on the general public's use of a company is minimal, but good business care about the 1%. After posting my review I was contacted by Customer Services to see if there was anything they could rectify and to assure me the package left there warehouse in good condition and that they were taking up the damage with the courier - they reiterated they'd of been more then happy to assist in resolving the missing part/damage. So, courier damage aside, the product was well priced, a decent product, and although arrived slightly damaged the company were willing to replace/satisfy. Not right first time, but were definitely willing to work on it. Well done Yourspares. [/Edit] [Original] I ordered a TV stand for my new 50" plasma I was planning to position in the gym, it arrived with a heavily damaged box, part of the frame (the plastic insert) was floating around the box heavily scuffed but with a hammer it was persuaded to go back into the frame. Zero instructions were provided, managed to set it up okay but was frustrating - it was also missing a nut, but improvised after a trip to the DIY shop. Quality of the product however was good.. solid frame, good wheels... but think it had spent too much time getting beaten up in a warehouse. [/Original]

29 Oct 2014 by David

View all Reviews

Trustpilot Badge

Selected Reviews

5 stars
26 Apr

buy it good qunity parts

parts came very fast I would buy again when ever I need spare parts for my dyson vac Read more

David

5 stars
26 Apr

Only downside was that the courier had …

Only downside was that the courier had to make 2nd day (21/4) delivery and did not leave parcel Read more

Yusuf Suleyman

5 stars
26 Apr

Impressed

Speedy excellent service Read more

susan carney

5 stars
26 Apr

fast efficient service

fast efficient service - good web site Read more

Mrs Susan Ellis

5 stars
26 Apr

Bargain price spares

Excellent quality at a bargain price. Highly recommended Read more

Patricia B.

5 stars
26 Apr

Great price and delivery.

Great price and delivery. Read more

Neil H

5 stars
26 Apr

Excellent service

Excellent service Read more

Terry Rootsey

5 stars
26 Apr

Excellent

First class service Read more

Helen Archibald

5 stars
26 Apr

Dealt with any concerns swiftly when …

Dealt with any concerns swiftly when one of the parcels didn't turn up. Spot on service Read more

steve

5 stars
26 Apr

GREAT SERVICE

just what we needed,a good price and fast postage,really happy ,thanks Read more

TINA CLARKE

Loading...