Review: wrong item but good customer service to resolve problem! 4 stars

I purchesed a oven glass panel, however I received a grill glass panel. I contacted yoursupplies to explain I had been sent Tue wrong item, they where e very friendly and dealt with the problem! I was sent a return slip through email which I had to print off myself and when I took it to the postcode they were a bit unsure about excepting the item to be returned as it wasn't a official return form, however I was giving a proof of postage receipt which I then emailed to yourspares and the correct item was despatched the next day. I would say my exepriance with the company was a pleasant one and they have a great customer service team, however as error can occur and wrong products can be sent I would strongly advise that they send the item with a return form!!

12 Mar 2015 by kelly Metcalfe

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Selected Reviews

5 stars
22 Mar

Brilliant

Brilliant service. Read more

Lou

5 stars
22 Mar

great service and prompt delivery !!!

found the spares i recquired easily and they were delivered in great condition in mega quick time, Read more

stevie maxwell

5 stars
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Purchasing element for cooker.

Excellent service, definitely would use this company again. Read more

Mr Paul Puckett

5 stars
22 Mar

Excellent

All the products I've purchased in the past and recently were of great qualities.Their service Read more

Albert Decker

5 stars
22 Mar

Excellent service

Good advice,good service and good product Read more

Mr Peter Swaby

5 stars
22 Mar

Good value

Very good shears delivered quickly. Very satisfied Read more

Venice Everard

5 stars
22 Mar

vac bags

excellent service quick deliver and very good price and very good packaging. Read more

ROY k

5 stars
22 Mar

Morphy Richards microwave plate

Was as above fitted microwave. Very good price, rapid and free delivery. Excellent all round Read more

Yvonne Dunning

5 stars
22 Mar

Excellent

Excellent – no reservations, I would recommend this company to anyone. Read more

Mr Loof Luther

5 stars
22 Mar

Item as described. fast delivery.

Item as described. fast delivery. Read more

Ian Muir

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