Review: 3 days after I'd returned the product because it didn't fit, the fitting instructions arrived in an email! 2 stars

The curved wand fitting was described on the website as suitable for my vacuum cleaner. Delivery was quick and efficient, but it came with no instructions, and when we tried to fit it, it was too small for the hose. I returned it straight away. 3 days later, I got an email from Yourspares with a link to 'How to replace the curved wand fitting ...' The instructions involved cutting the fitting off the end of the hose, and dipping the hose in hot water to soften before fitting the new end-piece. If you're supplying a part that doesn't fit the hose, it seems obvious to me that you've got to include instructions in the package with the part – not several days later!

21 Nov 2015 by Marnie Searchwell

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Selected Reviews

5 stars
23 Oct

no probs

no probs, came faster than expected, well done Read more

Alan

5 stars
23 Oct

Goods arrived promptly

Goods arrived promptly, well-packed and in good condition. This is the second time I have ordered Read more

C H

5 stars
23 Oct

Quick response and delivery

Quick response and delivery. No issues with the item. Thanks Read more

Ian

5 stars
23 Oct

Excellent Service

The product was a hybrid but fitted well. I was amazed that it arrived days before I expected it Read more

Willaby

5 stars
23 Oct

Recommended.

No problems at all. Good quality item arrived within a couple of days. Recommended Read more

Douglas

5 stars
23 Oct

Great product

Great product. Fast delivery Read more

Dale

5 stars
23 Oct

Just what I was looking for

Just what I was looking for Read more

william white

5 stars
23 Oct

another good part

another good part. thank you! Read more

Sean D

5 stars
23 Oct

Good VFM

Handle arrived in a reasonable time. Good VFM. Read more

Peter Buckell

5 stars
23 Oct

Ordered on Saturday received on …

Ordered on Saturday received on Wednesday brilliant service and very cheap Read more

Dawn Oakley

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