Review: 3 days after I'd returned the product because it didn't fit, the fitting instructions arrived in an email! 2 stars

The curved wand fitting was described on the website as suitable for my vacuum cleaner. Delivery was quick and efficient, but it came with no instructions, and when we tried to fit it, it was too small for the hose. I returned it straight away. 3 days later, I got an email from Yourspares with a link to 'How to replace the curved wand fitting ...' The instructions involved cutting the fitting off the end of the hose, and dipping the hose in hot water to soften before fitting the new end-piece. If you're supplying a part that doesn't fit the hose, it seems obvious to me that you've got to include instructions in the package with the part – not several days later!

21 Nov 2015 by Marnie Searchwell

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