Review: Order didn't arrive 2 stars

Order did not arrive by date given. Waited a few days as it was Easter, then sent an e-mail asking when it had been sent. Turned out it hadn't been. I had been worried it was lost in post, so was glad that hadn't happened. They said they would post it first class as an apology. When it eventually arrived it came 2nd class. They had had my money for over 3 weeks before I received the goods. Not amused. I do realise mistakes happen, but I thought money was only supposed to be deducted once it was set. Did get a quick response to my e-mail from their customer dept.

13 Apr 2016 by Jane Merlin

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Selected Reviews

5 stars
23 Jul

Hot stuff-cool price!

Little bit of research and clear simple site navigation enabled me to purchase the correct element. Read more

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5 stars
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Excellent fast service.

Excellent fast service. Read more

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5 stars
23 Jul

Excellent

Easy ordering, p&p included, quick dispatch and delivery. Read more

Antony V

5 stars
22 Jul

Goods were as described and arrived …

Goods were as described and arrived promptly Read more

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5 stars
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Quick easy fast service. Read more

simon frankum

5 stars
21 Jul

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Amelia Walsby

5 stars
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Excellent prompt service

Excellent prompt service. My order was delivered within 24 hours in good condition. Read more

Malcolm

5 stars
21 Jul

Surprisingly Impressive

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Tracy

5 stars
21 Jul

Great service and easy to deal with

Great service and easy to deal with. Arrived next day and at a really good price. Perfect quality, Read more

Ken Poole

5 stars
21 Jul

quick and easy to use I will definitely …

quick and easy to use I will definitely be using again Read more

jane stitt

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