Review: Very efficient 5 stars

I'd already ordered a product online with an alternative supplier but, despite being advised that the product was in stock and would be delivered within 3-5 days, after 2 weeks, I 'd still not even received a despatch notice. I phoned the company, to be told that the item wasn't in stock but that they would hopefully receive it in the next few days. At best, I'd have to wait another week. I looked for an alternative supplier and found Yourspares.com offered exactly the same product. It said they were in stock so, just to check, I phoned the company, they verified and confirmed that they did indeed have the product in stock. I could have had free delivery but, to ensure I receive it as soon as possible, I paid an additional £3.99 postage. I ordered online, cancelled the previous order and asked for a refund. I received the product 2 days later ... easy, no fuss. I'd certainly use Yourspares again in future.

19 Jul 2016 by sonia

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