Review: No desire to solve customer problems 1 stars

Unfortunately I am yet to receive my items from Yourspares. A Paypal error meant that my house number was missing from my address. Yourspares dispatched the items anyway with an incomplete address before I managed to alert them to the error. So far they have refused to do anything about my missing items insisting that the original order needs to be returned by Royal Mail before they can issue a refund, a process they believe will take 4 weeks. Decent customer service and a bit of common sense would surely allow them to dispatch replacement items immediately while they wait for the original order to be returned. I am left really frustrated with no product, no cash to buy an alternative and some rather curt emails to say they will do nothing at this stage.

22 May 2017 by Jayne Allen-Betts

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Selected Reviews

5 stars
18 Aug

Very good service and products at …

Very good service and products at reasonable a price Read more

Sam R

5 stars
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Did exactly what they promised

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mick 69

5 stars
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No complaints

Good price, arrived on time, works as expected. Read more

Alex

5 stars
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It was very easy to find the partsame I …

It was very easy to find the partsame I needed on the website and they arrived the next day - Read more

Mrs Long

5 stars
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Easy to use website and ordering system. And I found what I needed straight away! Read more

Rob Radstrom

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Exactly what I was looking for

Exactly what I was looking for, really good price and super fast delivery. Would definitely Read more

donna tyrrell

5 stars
18 Aug

Received much earlier than information …

Received much earlier than information in the e mail.The part was exactly as on the picture in a Read more

Anna Mandalova

5 stars
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Brilliant kit for a modest price

Brilliant kit for a modest price Read more

Elena

5 stars
18 Aug

Prompt delivery and good value for money

Prompt delivery and good value for money Read more

Peter Bentley

5 stars
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tommy Parker

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