Review: No desire to solve customer problems 1 stars

Unfortunately I am yet to receive my items from Yourspares. A Paypal error meant that my house number was missing from my address. Yourspares dispatched the items anyway with an incomplete address before I managed to alert them to the error. So far they have refused to do anything about my missing items insisting that the original order needs to be returned by Royal Mail before they can issue a refund, a process they believe will take 4 weeks. Decent customer service and a bit of common sense would surely allow them to dispatch replacement items immediately while they wait for the original order to be returned. I am left really frustrated with no product, no cash to buy an alternative and some rather curt emails to say they will do nothing at this stage.

22 May 2017 by Jayne Allen-Betts

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Selected Reviews

5 stars
24 Oct

Could not be better.

Could not be better. Read more

Ian Morison

5 stars
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Site was easy to navigate and I quickly …

Site was easy to navigate and I quickly found what I was looking for. Fast delivery too. Read more

nunu

5 stars
24 Oct

Great parts

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Amy Carden

5 stars
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Great service.

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Warren

5 stars
24 Oct

good price and very good service

good price and very good service Read more

nigel sewards

5 stars
24 Oct

Very quick delivery

Very quick delivery, easy to find the part i needed and no hassle checking out- thank you Read more

samantha cotterill

5 stars
24 Oct

Product was perfect

Product was perfect , arrived in three days. I am very happy. Read more

Camilla Davis

5 stars
24 Oct

Excellent service.

Excellent service. Read more

Ian

5 stars
23 Oct

no probs

no probs, came faster than expected, well done Read more

Alan

5 stars
23 Oct

Goods arrived promptly

Goods arrived promptly, well-packed and in good condition. This is the second time I have ordered Read more

C H

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