Review: I purchase a switch for my (old model) … 2 stars

I purchase a switch for my (old model) mixer which was shown as compatible on the website. Although the product I ordered was delivered promptly and of good quality, it didn't work with my mixer. I only had 4 wires from the old switch and the new one had five. Despite contacting "customer services", I was given no guidance as to how to overcome the issue. Eventually I was told "This part is showing to be compatible with" and then listing my model. No help at all. When I asked if it is likely to be faulty the reply was "The only issue we have had with this switch is the one you are having, which is when the switch is not compatible"!! Thankfully a friend gave me a very simple solution and the switch now works.....Disappointing after sales..

30 May 2017 by Keith Mearing

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