How can we help?

The following FAQs will hopefully answer your questions, but if not please get in touch with us.

Product Queries

I can't find the product I'm looking for

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

I have a question about a product

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

Delivery Queries

How long does delivery take?

Most orders placed on a working day before 1pm are dispatched either the same day or the following day.

Visit our delivery page for full details of delivery times.

How much does delivery cost?

We offer a free delivery service for most items if you live in the UK.

If you need your items faster we offer a 1st class service and a next working day service.

Visit our delivery page for current prices.

Can I collect my order from your warehouse?

Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.

Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.

Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.

Order Queries

Where is my order?

Please login and use the orders page to check the progress of your order.

If you are an eBay or Amazon customer then you can login with your order number.

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

If you are an eBay or Amazon customer then you can login with your order number.

How do I change the delivery address for my order?

If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:

  • name
  • contact number
  • email address
  • order reference number
  • new delivery address

We will then review the changes and let you know if there are any problems.

Return or replace items from your order

Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.

Refunds and replacements will not be applied until the returned items are received.

If you are an eBay or Amazon customer then you can login with your order number.

I received the incorrect item

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

If you are an eBay or Amazon customer then you can login with your order number.

An item is missing from my order

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

If you are an eBay or Amazon customer then you can login with your order number.

I ordered the wrong item

If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

If you are an eBay or Amazon customer then you can login with your order number.

I would like to add items to my order

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

Can I place an order over the telephone?

Sorry but we do not take telephone orders. All orders must be placed on our website.

Can I call you to discuss an order I have placed?

Yes you can call us on 01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.

Why are your telephone lines automated?

We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.

The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.

We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.

Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.

Can I have a VAT invoice?

All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.

Orders placed on Spares Search, ABC Tools and Endurance Batteries

sparessearch.co.uk, abctools.co.uk and endurancebatteries.co.uk have been replaced by yourspares.co.uk.

You can view and manage your oder here with us using your original login details.

Account Queries

How do I login if I checked out as a guest?

When you checkout as a guest we create you a special guest account and email you the login details.

If you can't login please visit the forgot your password page and enter the email address you used to place the order. 

We will then send you a password which you can use to login and manage your order.

I've been locked out of my account

Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.

Appliance Advice

I want to know how to fit a part

We have created a wealth of step-by-step fitting guides which you can download or view in our Help & Advice section. 

You can also view our videos on our YouTube channel.

I want to diagnose a fault on my appliance

We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.

We do however have general guides which you can view or download from our Help & Advice section.

Feedback

I have a complaint

Please get in touch with us and we will do our best to resolve your issue.


Get in touch with us

There are a few ways to get in touch so please choose what suits you best!

Send us a message

Call us

If you would like to discuss an existing order you can call us on 01243 822 114.

Please leave a message and we will call you straight back.

Lines are open Monday to Friday 9am to 5pm excluding Bank Holidays.

Write to us

Please use the following address for returns and other correspondence:

SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.

Trustpilot Badge

Selected Reviews

5 stars
22 Jun

Excellent delivery very quick

Excellent delivery very quick Read more

Sylvia Cowie

5 stars
22 Jun

Good quality hinges

Good quality hinges, good website, good product descriptions, good service. Thank you guy's. Read more

Mr Kevin Stewart

5 stars
22 Jun

Good fast no fuss service

Good fast no fuss service Read more

naresh patel

5 stars
22 Jun

As always great quality parts delivered…

As always great quality parts delivered fast many thanks Read more

ian mccue

5 stars
22 Jun

Very good service

Excellent service , highly recommend, I will definitely use Yourspares again should the need arise, Read more

Caz

5 stars
22 Jun

Super service

Super service , had an issue with part that was refunded , would be happy to use again in the Read more

Mr G W Bibb

5 stars
22 Jun

Absolutely a brilliant company my items…

Absolutely a brilliant company my items came within days of ordering. Read more

Dawn Brissett

5 stars
22 Jun

Dyson tool set

Excellent service and product,was really amazed at the quality of the tool set. Delivery was fast Read more

Martin

5 stars
22 Jun

Great service very prompt and item very…

Great service very prompt and item very well packaged, thank you to all concerned. Read more

Bridget McMenamin

5 stars
22 Jun

I ordered Dyson Vacuum Cleaner Complete…

I ordered Dyson Vacuum Cleaner Complete Tool Accessories Set - UFIXT-1-000027 on Friday with Read more

Mrs Dunn

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