How can we help?
The following FAQs will hopefully answer your questions, but if not please get in touch with us.
Product Queries
I can't find the product I'm looking for
Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.
I have a question about a product
The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.
If you can't find the product then use our find my spare or get in touch with us.
Delivery Queries
How long does delivery take?
Most orders placed on a working day before 1pm are dispatched either the same day or the following day.
Visit our delivery page for full details of delivery times.
How much does delivery cost?
We offer a free delivery service for most items if you live in the UK.
If you need your items faster we offer a 1st class service and a next working day service.
Visit our delivery page for current prices.
Can I collect my order from your warehouse?
Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.
Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.
Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.
Order Queries
Where is my order?
Please login and use the orders page to check the progress of your order.
If you are an eBay or Amazon customer then you can login with your order number.
How do I cancel my order?
If your order has not been dispatched then we should be able to cancel your order without any problems.
Use the 'Cancel Order' button from the orders page.
If you are an eBay or Amazon customer then you can login with your order number.
How do I change the delivery address for my order?
If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:
- name
- contact number
- email address
- order reference number
- new delivery address
We will then review the changes and let you know if there are any problems.
Return or replace items from your order
Use the 'Return Items' button from the orders page to return any items from your order. You select the item to return, a reason for returning the item and whether you want a refund or a replacement item sent out.
Refunds and replacements will not be applied until the returned items are received.
If you are an eBay or Amazon customer then you can login with your order number.
I received the incorrect item
Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.
Refunds and replacements will not be applied until the returned items are received.
If you are an eBay or Amazon customer then you can login with your order number.
An item is missing from my order
If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.
If you are an eBay or Amazon customer then you can login with your order number.
I ordered the wrong item
If you ordered the wrong item it's best to cancel or return your item and then create a new order for the correct item.
From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.
If you are an eBay or Amazon customer then you can login with your order number.
I would like to add items to my order
Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.
Can I place an order over the telephone?
Sorry but we do not take telephone orders. All orders must be placed on our website.
Can I call you to discuss an order I have placed?
Yes you can call us on 01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.
Why are your telephone lines automated?
We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.
The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.
We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.
Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.
Can I have a VAT invoice?
All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.
Orders placed on Spares Search, ABC Tools and Endurance Batteries
sparessearch.co.uk, abctools.co.uk and endurancebatteries.co.uk have been replaced by yourspares.co.uk.
You can view and manage your oder here with us using your original login details.
Account Queries
How do I login if I checked out as a guest?
When you checkout as a guest we create you a special guest account and email you the login details.
If you can't login please visit the forgot your password page and enter the email address you used to place the order.
We will then send you a password which you can use to login and manage your order.
I've been locked out of my account
Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.
Appliance Advice
I want to know how to fit a part
We have created a wealth of step-by-step fitting guides which you can download or view in our Help & Advice section.
You can also view our videos on our YouTube channel.
I want to diagnose a fault on my appliance
We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.
We do however have general guides which you can view or download from our Help & Advice section.
Feedback
I have a complaint
Please get in touch with us and we will do our best to resolve your issue.
