Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
16 Feb

Prompt and efficient service

Prompt and efficient service, easy to purchase and got exactly what I was looking for; thank you . Read more

C Morgan

5 stars
16 Feb

Right bits good price

Delivery within a reasonable time, and good quality for my Dyson cordless and they were the right Read more

Dear Mr Walker

5 stars
16 Feb

Excellent product and price

Excellent product and price Read more

Susan

5 stars
15 Feb

CS made a special effort to make sure I…

CS made a special effort to make sure I ordered the right kit for my Dyson V7, asking me to give Read more

Ernie

5 stars
15 Feb

Excellent service..

Excellent service... delivered promptly.. got my washing machine back to proper working order in a Read more

Elaine McMillan

5 stars
15 Feb

Excellent 5 Star service

Excellent 5 Star service - items as described and despatched in breakneck speed! Read more

Hallé Jean

5 stars
15 Feb

Quick and good service

very on time and good service. Good quality items for my vacuum cleaner. Thank you Read more

Daryoush Mehrshahi

5 stars
15 Feb

Excellent would recommended this…

Excellent would recommended this company to anyone Read more

Carol Martin

5 stars
15 Feb

Parts were delivered quickly and were…

Parts were delivered quickly and were easy to fit myself Read more

Kate McKillop

5 stars
15 Feb

Easy to place order and quick response…

Easy to place order and quick response and delivered in perfect condition. Read more

Deborah Casey

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