Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
21 Nov

Great service

Great service, quick delivery. Good price too, would use again Read more

M West

5 stars
21 Nov

Easy to order

Easy to order, good prices and arrived earlier than expected. Would use them again Read more

PaulD

5 stars
21 Nov

What a great website and the filters …

What a great website and the filters fit perfectly in my cooker hood. Thanks and wud re moment this Read more

kiran kaur

5 stars
21 Nov

Very pleased rapid delivery

Very pleased rapid delivery Read more

Patricia Evans

5 stars
21 Nov

Speedy delivery

Speedy delivery. Product as expected. Good value. Read more

John

5 stars
21 Nov

Very good service

The product was a very good price, exactly as expected and delivered quickly Read more

Dr Clive Phillips

5 stars
21 Nov

Very quick efficient service easy to …

Very quick efficient service easy to use web site well done Read more

pam

5 stars
21 Nov

Excellent service

Excellent service. Fair proving over a range of product pants Read more

Andy Cuckow

5 stars
21 Nov

excellent service

excellent service - needed a new door catch for rangemaster 90 - ordered it on Sunday and it Read more

Jez Creasey

5 stars
21 Nov

items were delivered as described

items were delivered as described. Good quality product and worked a treat. Read more

DH

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