Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
24 Nov

Great value and product

Great value and product Read more

Russell Barton

5 stars
23 Nov

I have used Yourspares several times …

I have used Yourspares several times over the last few weeks and am pleased to say that they have Read more

Christine Gibbons

5 stars
23 Nov

Very good service

Very good service , keep it up!! Read more

AL SCOTT

5 stars
23 Nov

Brilliant service will use again

Brilliant service will use again Read more

William Todd

5 stars
23 Nov

Great all round goods and service!

Good product, great service, fast delivery. I read other reviews before using Yourspares and wasn't Read more

Roy Defreitas

5 stars
23 Nov

Price was good and quick delivery good …

Price was good and quick delivery good service Read more

T TYSON

5 stars
23 Nov

Great service quick delivery.

Great service quick delivery. Read more

Elizabeth Fry

5 stars
23 Nov

Free standard delivery items arrived …

Free standard delivery items arrived within 3-4 working days. Items were as described. Read more

Emimaek

5 stars
23 Nov

worked fine for me

worked fine for me Read more

Bruce Keith

5 stars
23 Nov

Really good price and they worked!

Really good price and they worked! Read more

Marilyn Jean Alderson

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