Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
20 Feb

Very good very quick delivery number 1…

Very good very quick delivery number 1 for spares Read more

Peter Chapman

5 stars
20 Feb

Very quick service

Very quick service. I made a mistake with the order. Yourspares sorted the issue instantly and Read more

Damian O'Neill

5 stars
20 Feb

geat communication,fast delivery and…

geat communication,fast delivery and Great value. Hope to deal with you soon. Thank you Read more

Mr Molnar

5 stars
20 Feb

Excellent transaction and goods.

Item was as described ,Delivery was very fast.This is how all trasactions should be. Thank you. Read more

Mr William Gill

5 stars
20 Feb

great service and value.

We needed new carbon filters for our vacuum and found them on 'you spares' at half of the price Read more

Grant Crammond

5 stars
20 Feb

Great price

Great price. Seems as good as the miele bags! Read more

Jacob Dearman

5 stars
20 Feb

Great to do business with.

I ordered the wrong size microwave turntable. Using the web site I ordered the correct one and Read more

Colin

5 stars
20 Feb

Very happy with sale and product

Very happy with sale and product Read more

Joanna Janicka

5 stars
20 Feb

Correct description and great service

Correct description and great service. Kept informed and arrived as stated. Read more

Happy Granny

5 stars
20 Feb

Great Company

I would most certainly use this company again, very good efficient service, part ordered came Read more

Sadie Coleflax

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