Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

Website Reviews

5 stars
15 Aug

Impressive

This was my second order within days as I was so impressed with the other products and speedy Read more

Linda

5 stars
8 Aug

Excellent

Arrived next day. Can ask for a better service. Will use again Read more

Heather

5 stars
3 Aug

Smart card

Excellent service,no problems and gave me a quick refund. se Read more

Stephen

5 stars
3 Aug

Goblin 1100

Thanks for the hoover bags i haven`t tryed them yet still have old bag on, happy with the service Read more

Norman

5 stars
28 Jul

Great service

Good product, matches the original exactly, good price too. Delivery long before promised. Thank Read more

AJ

5 stars
26 Jul

Miele vacuum bags

Vacuum bags arrived several days earlier than promised. As I was donating the vacuum to charity I Read more

Chris

5 stars
25 Jul

Vacuum head

Easy to order delivery was quick and very pleased with my tool brush for vacuum Read more

Anonymous

5 stars
5 Jul

Chest Freezer Hinges

Exactly what l needed ..Paid my money , and goods were delivered exactly when they said they would Read more

Sue

5 stars
5 Jul

Universal Cooker Knobs

Service was BRILLIANT. THANK YOU. Sent missing part immediately. Read more

linda

5 stars
28 Jun

Excellent catalogue & detail

Easy to find required parts Read more

Anonymous

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