Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to

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Selected Reviews

5 stars
18 Mar

Great supplier

Great supplier. Easy to buy, quick delivery Read more


5 stars
17 Mar

One stop shop for Dyson spares

Searched a number of sites to find spares for a Dyson DC25. Yourspares had what I needed at a Read more


5 stars
17 Mar

Very good service thanks.

Very good service thanks. Read more

Sarah castle

5 stars
17 Mar

Good value + quick delivery

Good value + quick delivery Read more

James Richardson

5 stars
16 Mar

Ordered replacement bags for our Miele…

Ordered replacement bags for our Miele vacuum cleaner. The delivery updates were prompt and when Read more

Max Caunhye

5 stars
16 Mar

Miele dustbags

Replacement Miele dustbags seem to be of good quality and at a very good price. Read more

Cyberspace Mechanic

5 stars
16 Mar

Extra Value

I was surprised to find a replacement hose for my Dyson cleaner so cheap and with the bonus of Read more

Fiona Maley

5 stars
16 Mar

Excellent customer service.

Excellent customer service. Read more

Bill Pritchard

5 stars
16 Mar

Excellent and easy to fit!

Excellent and easy to fit! Read more

Katherine Burton

5 stars
15 Mar

Brilliant vacuum bags!

Brilliant vacuum bags. Great value and also includes filters! Read more

Elizabeth Webb

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