COVID-19 Update: We are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff - view further details.

Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

Trustpilot Badge

Website Reviews

5 stars
28 Feb

Fits perfectly and arrived two days earlier that suggested

Louise B.

5 stars
28 Feb

good brushes A+++

bryan m.

5 stars
28 Feb

The item is great just what I wanted fits perfect

simone

5 stars
28 Feb

good product arrived before estimated time

good product arrived before estimated time good firm to deal with Read more

Ronald A.

5 stars
28 Feb

Product arrived before the estimated delivery

Product arrived before the estimated delivery date, well packed and very good price for this item Read more

Mrs W.

5 stars
27 Feb

Great service, would recommend.

Alan K.

5 stars
27 Feb

Came next day excellent service would buy from again

Peter B.

5 stars
27 Feb

Haven't used them yet but wanted

Haven't used them yet but wanted to get some before running out Good service Read more

annette h.

5 stars
27 Feb

Great!

Mrs H.

5 stars
27 Feb

Excellent service, parts arrived before due

Excellent service, parts arrived before due date. Thanks. Would definitely use again Read more

Kim W.

Loading...
Need help?