Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
19 Feb

No reservations, would fully recommend

I ordered two different items in two separate orders on the same day - a Sunday - and I received Read more

morticia

5 stars
19 Feb

Quick and efficient

Quick and efficient Read more

Mrs Mackintosh Somerset

5 stars
19 Feb

would like to publicly apologise to…

would like to publicly apologise to "yourspares". Parts I ordered arrived within 24 hours and I was Read more

Gareth James Everson

5 stars
19 Feb

Great service

Great service, delivery time and product. Read more

ELH

5 stars
19 Feb

Pair of door catches for a double oven

Pair of door catches for a double oven. Easily found on the website, easily purchased. Arrived two Read more

Warwick

5 stars
19 Feb

Great customer service, highly competitive prices.

Great customer service, excellent competitive prices. A+. Read more

Mr Bany

5 stars
19 Feb

Fast and efficient service

Fast and efficient service Read more

Stephen Clay

5 stars
19 Feb

Excellent service .

Excellent service order received very quickly, order was short contacted company,recieved rest of Read more

keith gibbons

5 stars
19 Feb

Quick response and a quality product

Quick response and a quality product Read more

ANTHONY GAVIN

5 stars
19 Feb

Could not fault Yourspares was very…

Could not fault Yourspares was very happy with service Read more

Mr tom davidson

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