Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Selected Reviews

5 stars
24 Apr

Great service

Excellent service and products...very happy Read more

thom

5 stars
24 Apr

Great Customer Service

Delivered quick. End up paying twice due to an error the website & has the money back within 2 Read more

MW

5 stars
24 Apr

Good price for the parts I needed and…

Good price for the parts I needed and delivered quicker than expected for the free delivery service Read more

L Evans

5 stars
24 Apr

Replacement door seal

Quick delivery, genuine part, good price. Read more

TheLedge57

5 stars
24 Apr

Excellent service and very quick

Excellent service and very quick. Would recommend to friends and family and will use again in the Read more

frank given

5 stars
24 Apr

New lawnmower blade.

Easy to find the right new blade for our mower. Works a treat and improves the lawn care. Delivery Read more

Mr. Howard Farmer

5 stars
24 Apr

Clearly described

Clearly described, Speedily dispatched, excellent. Read more

Rodger Smith

5 stars
24 Apr

A perfect replacement part for my…

A perfect replacement part for my lawnmower. Good quality and sent promptly. Read more

Newbury mike

5 stars
23 Apr

No issues

No issues . Good quality. Read more

silvija k

5 stars
23 Apr

Great service

Great service, speedy delivery and fantastic value for money Read more

Julie

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