Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

Trustpilot Badge

Selected Reviews

5 stars
20 Aug

Efficient

Efficient, delivered quickly, easy to use website. Read more

Mr Richardson

5 stars
20 Aug

Arrived quickly and well wrapped

Arrived quickly and well wrapped Read more

wendy robinson

5 stars
20 Aug

Replacement wheel

Product arrived on time and was as expected. Read more

Jamie-lee

5 stars
20 Aug

I have already recommended this company…

I have already recommended this company to a couple of friends, they are excellent Read more

Gloria Brown

5 stars
20 Aug

Arrived promptly sooner than expected

Arrived promptly sooner than expected. Well packaged. Good quality parts no complaints. Would Read more

Karen Wood

5 stars
20 Aug

Excellent service

Excellent service, great value, good quality products. Read more

Guest

5 stars
20 Aug

Great service and giods

Great service and giods Read more

Linda Corbell

5 stars
20 Aug

Items easy to order and delivery perfect

Items easy to order and delivery perfect Read more

Doreen Valentine

5 stars
20 Aug

Excellent service and a great saving on…

Excellent service and a great saving on the product purchased. Thank you. Olive Barnett Read more

Barnett

5 stars
20 Aug

Couldn't find any fault whatsoever.

Couldn't find any fault whatsoever! Excellent value and communication, part was exactly as Read more

Gareth Williams

Loading...
Need help?