Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to

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Selected Reviews

5 stars
14 Dec

Fast delivery as described

Fast delivery as described. Parts identical as the original. Great buy. Will use again when needed. Read more


5 stars
13 Dec

Quick Response

Received the Item earlier than expected - Great service Read more


5 stars
13 Dec

Excellent Service and price very good

Excellent Service and price very good Read more

Charles MacRae

5 stars
13 Dec

Great service

Fast and efficient service Read more

Mr B Ramsdale

5 stars
13 Dec

Great service once again

Great service once again, no problem recommending this company at all Read more

Deborah Jackson

5 stars
13 Dec

Great part and very good delivery time.

Great part and very good delivery time. Read more

Frank & Mags

5 stars
13 Dec

Delivery and quality

Delivery and quality Read more


5 stars
13 Dec

Henry hoover pet hair head.

Henry hoover pet hair head. Brilliant item. Strong and does the job much better than the original Read more

D Hamilton

5 stars
13 Dec

Great service great product no…

Great service great product no complaints as of yet Read more

Zakia Rahni

5 stars
13 Dec

More than happy

Parts came quickly and were excellent value Read more

Mr Andrew Whittaker

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