COVID-19 Update: We are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff - view further details.

Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

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Website Reviews

5 stars
23 Nov

Our Grand daughter had dropped her

Our Grand daughter had dropped her plate so replacing the breakage. Arrived on time and well packed Read more

Malcolm B.

5 stars
23 Nov

i

Mr. R.

5 stars
22 Nov

SJD Spares are great, prompt delivery,

SJD Spares are great, prompt delivery, great product, as described. thank you, guys. Read more

James M.

5 stars
22 Nov

This is a perfect little gizmo

This is a perfect little gizmo for my elderly mothers use following an fall that resulted in her Read more

Sharon B.

5 stars
22 Nov

Excellent service. Thanks!

Tina T.

5 stars
22 Nov

Arrived on time ...does thr job

Arrived on time ...does thr job well but a bit loose on the tube . Read more

Ann N.

5 stars
21 Nov

Good service

Yourspares provided the requested product on time, although the product is now faulty after only 3 Read more

ianandkarenpayne@ntlworld.com

5 stars
21 Nov

Arrived quickly. Good buy.

tina s.

5 stars
20 Nov

Brilliant to have the accessories available ...

We have a very old Miele vacuum cleaner which is still going strong. It is great not to be forced Read more

mmlkiwi@hotmail.com

5 stars
20 Nov

Good service and came before predicted date

Andrew B.

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