Terms and Conditions

When you place an order via our website (www.yourspares.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Published product details, specifications and suitability information is the best available at the time. yourspares.co.uk shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable description we will remedy this by providing you a full refund upon the return of the item.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed with the non genuine manufacturers brand and manufacturer's finished model number.

  • We encourage you to ensure all spare parts are fitted by a competent and qualified person in accordance with manufacturer specifications. Yourspares cannot be held liable for any damage caused by the fitting of a spare part.
  • Product images should be used as a guidance only and in some instances may differ from what is received due to changes in manufacturing processes
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. Yourspares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Yourspares  Will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.
  • If your goods do not arrive by the expected delivery date we will ask you to confirm your address details are correct and ask you to check if the parcel has been left in a safe place or with neighbours, failing this we will ask you to check with your local post office to see if the post may be held with them.
  • If your order has not arrived within 14 days of dispatch please notify us immediately so we can follow up with the Royal mail or courier.
  • If your order has arrived damaged or there is a shortfall then please notify us within 24 hours of receiving your order

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer (this information is required by the manufacturers of the spare parts for any product warranty).

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

For information regarding retuns and refunds please read the returns and refunds page.

Trustpilot Badge

Selected Reviews

5 stars
24 Nov

Item received faster than expected and …

Item received faster than expected and was the correct one for our kettle Read more

paul

5 stars
24 Nov

Rapid response to my query

Rapid response to my query. Rapid delivery after confirming order. Repair part now fitted - just Read more

Jennifer Branson

5 stars
24 Nov

Efficient and accurate

An efficient accurate service Read more

Chris

5 stars
24 Nov

On time and good value

The product ordered arrived in good time and well packaged. I would order from this company again. Read more

Andy

5 stars
24 Nov

Very happy with my purchase

Very happy with my purchase, excellent service! Read more

KAREN DAWES

5 stars
24 Nov

Spare lawnmower blade

Went on line for a blade for my lawnmower got a good price which included postage .placed order Read more

Roger

5 stars
24 Nov

Fast delivery

Fast delivery Thank you Read more

Donna lawrie

5 stars
24 Nov

Great value and product

Great value and product Read more

Russell Barton

5 stars
23 Nov

I have used Yourspares several times …

I have used Yourspares several times over the last few weeks and am pleased to say that they have Read more

Christine Gibbons

5 stars
23 Nov

Very good service

Very good service , keep it up!! Read more

AL SCOTT

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