Terms and Conditions

When you place an order via our website (www.yourspares.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Published product details, specifications and suitability information is the best available at the time. yourspares.co.uk shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable description we will remedy this by providing you a full refund upon the return of the item.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed with the non genuine manufacturers brand and manufacturer's finished model number.

  • We encourage you to ensure all spare parts are fitted by a competent and qualified person in accordance with manufacturer specifications. Yourspares cannot be held liable for any damage caused by the fitting of a spare part.
  • Product images should be used as a guidance only and in some instances may differ from what is received due to changes in manufacturing processes
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. Yourspares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Yourspares  Will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.
  • If your goods do not arrive by the expected delivery date we will ask you to confirm your address details are correct and ask you to check if the parcel has been left in a safe place or with neighbours, failing this we will ask you to check with your local post office to see if the post may be held with them.
  • If your order has not arrived within 14 days of dispatch please notify us immediately so we can follow up with the Royal mail or courier.
  • If your order has arrived damaged or there is a shortfall then please notify us within 24 hours of receiving your order

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer (this information is required by the manufacturers of the spare parts for any product warranty).

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

For information regarding retuns and refunds please read the returns and refunds page.

Trustpilot Badge

Selected Reviews

5 stars
20 Aug

Efficient

Efficient, delivered quickly, easy to use website. Read more

Mr Richardson

5 stars
20 Aug

Arrived quickly and well wrapped

Arrived quickly and well wrapped Read more

wendy robinson

5 stars
20 Aug

Replacement wheel

Product arrived on time and was as expected. Read more

Jamie-lee

5 stars
20 Aug

I have already recommended this company…

I have already recommended this company to a couple of friends, they are excellent Read more

Gloria Brown

5 stars
20 Aug

Arrived promptly sooner than expected

Arrived promptly sooner than expected. Well packaged. Good quality parts no complaints. Would Read more

Karen Wood

5 stars
20 Aug

Excellent service

Excellent service, great value, good quality products. Read more

Guest

5 stars
20 Aug

Great service and giods

Great service and giods Read more

Linda Corbell

5 stars
20 Aug

Items easy to order and delivery perfect

Items easy to order and delivery perfect Read more

Doreen Valentine

5 stars
20 Aug

Excellent service and a great saving on…

Excellent service and a great saving on the product purchased. Thank you. Olive Barnett Read more

Barnett

5 stars
20 Aug

Couldn't find any fault whatsoever.

Couldn't find any fault whatsoever! Excellent value and communication, part was exactly as Read more

Gareth Williams

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