Clothes being marked by fabric conditioner in washing machine

If you have had this problem, you will have noticed marks which are either greasy or waxy in appearance.  This is not caused by a fault with the washing machine itself, so it is not necessary to call out an engineer.

Possible causes for this problem

  • You have added too much fabric conditioner into the dispenser, which can cause these marks to appear.  Pay careful attention to the amount you are using and always read the instructions on the label.  Many fabric conditioners are now concentrated, which means you do not need to add as much to the wash.  It may be you have not realised that the product has changed
  • If you are using a tumble dryer, you may inadvertently caused the problem by adding the dryer sheet after the drying cycle has started.  What can happen in this instance is that the softening agents on the sheet may end up being deposited onto one garment. 


Two very simple rules really:

  • Avoid adding too much fabric conditioner into the washing machine
  • Always put the dryer sheet into the tumble dryer before starting the drying cycle

Removing the marks

You will be pleased to know these marks can be treated by either using a branded stain remover but please read the instructions on the label first so you know how much to use or, alternatively you can use a normal liquid detergent, rub the liquid gently into the marks and soak in warm water prior to a main wash.







Disclaimer: The information provided has been prepared as a guide only and the steps taken are likely to vary for different appliance models. We strongly recommend using a qualified engineer to undertake major repairs and fault finding.


Need help?