COVID-19 Update: We are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff - view further details.

COVID-19 Update

In these uncertain times, we are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff. As a result of this, we are having to make a few changes and wanted to make you aware of some of the things that may occur to deliveries, refunds, returns and customer service response times.

Orders

We are still processing orders and using all of our available staff to ensure orders placed are dispatched in a timely manner.

The majority of our orders are sent using Royal mail who are currently still operational but are experiencing some disruption which may delay your order arrival time. See the Royal Mail Coronavirus updates here:
https://www.royalmail.com/coronavirus

For larger orders we use Fedex. See the Fedex Coronavirus updates here:
https://www.fedex.com/en-gb/service-news.html

Customer Service/Contact Us

We are still open but anticipating further staff absence as the situation progresses. This is likely to affect the response time to your emails and Live chat. You are likely to receive a reply to your messages out of normal office hours so please bear with us. (Currently our telephone is set to an automated service and will not be answered by an operative)

Refunds and Returns

We are currently experiencing a delay in receiving returned items and due to staff shortage there is likely to be a delay in the amount of time it takes to process refunds.

Most queries can be managed from our self service customer help pages using the link below:
https://www.yourspares.co.uk/contact

Businesses like ours are advised to continue trading and we are taking all precautions to ensure staff safety.

We would like to thank you for your patience at this time.

 

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Website Reviews

5 stars
23 Nov

Our Grand daughter had dropped her

Our Grand daughter had dropped her plate so replacing the breakage. Arrived on time and well packed Read more

Malcolm B.

5 stars
23 Nov

i

Mr. R.

5 stars
22 Nov

SJD Spares are great, prompt delivery,

SJD Spares are great, prompt delivery, great product, as described. thank you, guys. Read more

James M.

5 stars
22 Nov

This is a perfect little gizmo

This is a perfect little gizmo for my elderly mothers use following an fall that resulted in her Read more

Sharon B.

5 stars
22 Nov

Excellent service. Thanks!

Tina T.

5 stars
22 Nov

Arrived on time ...does thr job

Arrived on time ...does thr job well but a bit loose on the tube . Read more

Ann N.

5 stars
21 Nov

Good service

Yourspares provided the requested product on time, although the product is now faulty after only 3 Read more

ianandkarenpayne@ntlworld.com

5 stars
21 Nov

Arrived quickly. Good buy.

tina s.

5 stars
20 Nov

Brilliant to have the accessories available ...

We have a very old Miele vacuum cleaner which is still going strong. It is great not to be forced Read more

mmlkiwi@hotmail.com

5 stars
20 Nov

Good service and came before predicted date

Andrew B.

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