COVID-19 Update: We are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff - view further details.

COVID-19 Update

In these uncertain times, we are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff. As a result of this, we are having to make a few changes and wanted to make you aware of some of the things that may occur to deliveries, refunds, returns and customer service response times.

Orders

We are still processing orders and using all of our available staff to ensure orders placed are dispatched in a timely manner.

The majority of our orders are sent using Royal mail who are currently still operational but are experiencing some disruption which may delay your order arrival time. See the Royal Mail Coronavirus updates here:
https://www.royalmail.com/coronavirus

For larger orders we use Fedex. See the Fedex Coronavirus updates here:
https://www.fedex.com/en-gb/service-news.html

Customer Service/Contact Us

We are still open but anticipating further staff absence as the situation progresses. This is likely to affect the response time to your emails and Live chat. You are likely to receive a reply to your messages out of normal office hours so please bear with us. (Currently our telephone is set to an automated service and will not be answered by an operative)

Refunds and Returns

We are currently experiencing a delay in receiving returned items and due to staff shortage there is likely to be a delay in the amount of time it takes to process refunds.

Most queries can be managed from our self service customer help pages using the link below:
https://www.yourspares.co.uk/contact

Businesses like ours are advised to continue trading and we are taking all precautions to ensure staff safety.

We would like to thank you for your patience at this time.

 

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Website Reviews

5 stars
27 May

very good service

roger.greenaway

5 stars
27 May

Exactly as ordered

Mrs J.

5 stars
27 May

excellent service

may m.

5 stars
27 May

Item delivered promptly. Thanks

Basil K.

5 stars
26 May

Its just as i wanted

pam w.

5 stars
26 May

I ordered the wrong item, the

I ordered the wrong item, the screw was not long enough to refit new blade to lawnmower. The seller Read more

peter b.

5 stars
26 May

Great value.

Jon B.

5 stars
26 May

Very pleased with trubo brush

Alan J.

5 stars
26 May

Far better than expected. Cooker looks

Far better than expected. Cooker looks new again, at a fraction of the cost from Stoves Read more

MR P.

5 stars
26 May

Who'd have thought that the thermostat

Who'd have thought that the thermostat reading on the oven would be so far out. This liitle baby Read more

MR A.

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