COVID-19 Update: We are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff - view further details.

COVID-19 Update

In these uncertain times, we are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff. As a result of this, we are having to make a few changes and wanted to make you aware of some of the things that may occur to deliveries, refunds, returns and customer service response times.

Orders

We are still processing orders and using all of our available staff to ensure orders placed are dispatched in a timely manner.

The majority of our orders are sent using Royal mail who are currently still operational but are experiencing some disruption which may delay your order arrival time. See the Royal Mail Coronavirus updates here:
https://www.royalmail.com/coronavirus

For larger orders we use Fedex. See the Fedex Coronavirus updates here:
https://www.fedex.com/en-gb/service-news.html

Customer Service/Contact Us

We are still open but anticipating further staff absence as the situation progresses. This is likely to affect the response time to your emails and Live chat. You are likely to receive a reply to your messages out of normal office hours so please bear with us. (Currently our telephone is set to an automated service and will not be answered by an operative)

Refunds and Returns

We are currently experiencing a delay in receiving returned items and due to staff shortage there is likely to be a delay in the amount of time it takes to process refunds.

Most queries can be managed from our self service customer help pages using the link below:
https://www.yourspares.co.uk/contact

Businesses like ours are advised to continue trading and we are taking all precautions to ensure staff safety.

We would like to thank you for your patience at this time.

 

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Website Reviews

5 stars
28 Feb

Fits perfectly and arrived two days earlier that suggested

Louise B.

5 stars
28 Feb

good brushes A+++

bryan m.

5 stars
28 Feb

The item is great just what I wanted fits perfect

simone

5 stars
28 Feb

good product arrived before estimated time

good product arrived before estimated time good firm to deal with Read more

Ronald A.

5 stars
28 Feb

Product arrived before the estimated delivery

Product arrived before the estimated delivery date, well packed and very good price for this item Read more

Mrs W.

5 stars
27 Feb

Great service, would recommend.

Alan K.

5 stars
27 Feb

Came next day excellent service would buy from again

Peter B.

5 stars
27 Feb

Haven't used them yet but wanted

Haven't used them yet but wanted to get some before running out Good service Read more

annette h.

5 stars
27 Feb

Great!

Mrs H.

5 stars
27 Feb

Excellent service, parts arrived before due

Excellent service, parts arrived before due date. Thanks. Would definitely use again Read more

Kim W.

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