COVID-19 Update

In these uncertain times, we are endeavouring to offer the best possible service to our customers whilst ensuring the safety of our team and staff. As a result of this, we are having to make a few changes and wanted to make you aware of some of the things that may occur to deliveries, refunds, returns and customer service response times.

Orders

We are still processing orders and using all of our available staff to ensure orders placed are dispatched in a timely manner.

The majority of our orders are sent using Royal mail who are currently still operational but are experiencing some disruption which may delay your order arrival time. See the Royal Mail Coronavirus updates here:
https://www.royalmail.com/coronavirus

For larger orders we use Fedex. See the Fedex Coronavirus updates here:
https://www.fedex.com/en-gb/service-news.html

Customer Service/Contact Us

We are still open but anticipating further staff absence as the situation progresses. This is likely to affect the response time to your emails and Live chat. You are likely to receive a reply to your messages out of normal office hours so please bear with us. (Currently our telephone is set to an automated service and will not be answered by an operative)

Refunds and Returns

We are currently experiencing a delay in receiving returned items and due to staff shortage there is likely to be a delay in the amount of time it takes to process refunds.

Most queries can be managed from our self service customer help pages using the link below:
https://www.yourspares.co.uk/contact

Businesses like ours are advised to continue trading and we are taking all precautions to ensure staff safety.

We would like to thank you for your patience at this time.

 

Website Reviews

5 stars
27 Mar

Did the job

Better design than the original. The barrel shaped adaptor was a better fit than the original Read more

Alan

5 stars
26 Mar

Hoover bags

great quick delivery and product much cheaper than maker’s bags. Read more

Elizabeth

5 stars
25 Mar

Good spares good value and quick delivery

Excellent service quick and good value Read more

Paul

5 stars
19 Mar

Oral b

Excellent service Read more

Carl

5 stars
19 Mar

Miele

First class Read more

Carl

5 stars
18 Mar

Tumble dryer belt

Received quickly, excellent service and affordable price thank you. Read more

Sharon

5 stars
14 Mar

Replacement thermostat

I have had to replace the thermostat in my hot point fridge freezer on several occasions. The parts Read more

Dr. Ewen A. M.

5 stars
11 Mar

fast cheap delivery

from ordering to being delivered was really quick and came very well packaged Read more

paul

5 stars
5 Mar

efficient, reasonable

Easy to find, quick to deliver, reasonable pricing Read more

I E F

5 stars
4 Mar

Excellent

Andrew

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