Review: Spoiled by postage charges 3 stars

This is the second time I've ordered from Yourspares and the second time they've charged me a premium for getting things sent via Royal Mail to the Highlands (Royal Mail only has one standard charge). I wouldn't have minded so much but when I followed up to ask for a refund (which was given straight away) no apology was offered. I would suggest this reply is not the best way to deal with an unhappy customer 'Hello, We have looked in to this and refunded the delivery charge. Regards Rob T' The product is great (I've ordered the same before) and the price and speed of delivery was impressive. I'd suggest that a bit of training is needed of how to deal with customers though!

18 Mar 2014 by Gordon Peasron

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Selected Reviews

5 stars
20 Jan

the part is exactly as described

the part is exactly as described, works as required, thanks for your help in sourcing as the cooker Read more

peter hobson

5 stars
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Excellent Service Quick Delivery

Excellent Service Quick Delivery Read more

Dave

5 stars
19 Jan

Very fast delivered and good product …

Very fast delivered and good product and good seller ++++++++ Read more

Kai Andersen

5 stars
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Speedy service will use again.

Speedy service will use again. Read more

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5 stars
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Excellent

.sent away for spares,received,fitted.excellent service.five stars. Read more

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5 stars
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5-Star Service

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Colin B

5 stars
19 Jan

Brilliant firm used them loads

Brilliant firm used them loads - first rate Read more

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5 stars
19 Jan

A good service and product

A good service and product Read more

Nigel Goodway

5 stars
19 Jan

Good and quick service

Good and quick service Read more

Duncan McDougall

5 stars
19 Jan

Cooker knobs

Ordered cooker knobs as replacement for slack ones. Item exactly as described and fit perfectly. Read more

Angela

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