Review: Very disappointing 1 stars

The delivery was to time and appeared ok. I read the order and receipt and there were no special instructions so I put the delivery on one side until I was ready to use it as I was away for a couple of days that week. However on opening the plastic packaging I noted the descaler had leaked and the cardboard box the twin pack was housed in was damp. This was a surprise as the packaging was intact so I can only assume that this was leaking/ loose when packed. I didn't open the box and don't know if 1 or both leaked. I contacted yourspares to be told it was too late I had 48 hours to notify the damage to the item/ return it and this had passed, I think it was day 3/4 when I emailed them. I have explained that there is nothing noted at the point of delivery to advise of the 2 day rule or as a memory on the order/ receipt note so I don't accept what they have said but I am still awaiting a response. I have told them that It can be clearly seen that the box has not been opened but they don't appear interested. First time I have ordered anything from them and I am so glad it wasn't anything expensive, won't do this again.

28 Jul 2014 by Jennifer Parry

View all Reviews

Trustpilot Badge

Selected Reviews

5 stars
21 Nov

Reliable and great value for money

Fast delivery, great value for money and an overall good, trustworthy service. Thank you :) Read more

Ashley

5 stars
20 Nov

Fast delivery excellent service

Fast delivery excellent service Read more

Sarah G

5 stars
20 Nov

Excellent service

Excellent service, very quick and even spotted that I had ordered two of the same product by Read more

Samantha Robertson

5 stars
20 Nov

Quick delivery

Quick delivery. Good product. Read more

A Gaudet

5 stars
20 Nov

Great service prompt delivery

Great service prompt delivery, thank you Read more

Yvonne Morgan

5 stars
20 Nov

Quick delivery and perfect fit thanks

Quick delivery and perfect fit thanks Read more

adam conroy

5 stars
20 Nov

10 out of 10

Only one transaction , but 10 out of 10 for that . Read more

Davie

5 stars
20 Nov

Very good and quick service couldn’t be …

Very good and quick service couldn’t be better and tray fits well Thank you Read more

Emma

5 stars
20 Nov

Excellent service.

Excellent service. Read more

William Maguire

5 stars
20 Nov

After ordering the incorrect part

After ordering the incorrect part, their service for refunding my money was second to none Read more

Gillian Graham

Loading...
Need help?