Review: Very disappointing 1 stars

The delivery was to time and appeared ok. I read the order and receipt and there were no special instructions so I put the delivery on one side until I was ready to use it as I was away for a couple of days that week. However on opening the plastic packaging I noted the descaler had leaked and the cardboard box the twin pack was housed in was damp. This was a surprise as the packaging was intact so I can only assume that this was leaking/ loose when packed. I didn't open the box and don't know if 1 or both leaked. I contacted yourspares to be told it was too late I had 48 hours to notify the damage to the item/ return it and this had passed, I think it was day 3/4 when I emailed them. I have explained that there is nothing noted at the point of delivery to advise of the 2 day rule or as a memory on the order/ receipt note so I don't accept what they have said but I am still awaiting a response. I have told them that It can be clearly seen that the box has not been opened but they don't appear interested. First time I have ordered anything from them and I am so glad it wasn't anything expensive, won't do this again.

28 Jul 2014 by Jennifer Parry

View all Reviews

Website Reviews

5 stars
27 Nov

Exceeded Expectations

Quality product, speedy delivery, excellent value. Read more


5 stars
24 Nov

Thank you

Blade ordered and received quickly without any problems Read more


5 stars
21 Nov



5 stars
21 Nov

Arrived quickly

Great price for the steam mop pads Read more


5 stars
20 Nov


Excellent fitted well. arrived in good time Read more


5 stars
13 Nov

Miele Vacuum cleaner bags

Excellent product. At a fraction of the price of the Miele product and work just as well, would Read more


5 stars
12 Nov

Hotpoint freezer drawer

It fits exactly into my hotpoint top free delivery.. all was good ???? Read more


5 stars
19 Oct


Was able to pick the right part from the information given. This was then delivered promptly as Read more


5 stars
4 Oct

Dust free

A great purchase, fast delivery and a great product. Well done to all of your team for making the Read more


5 stars
28 Sep

Long-Handled Bath Brush

Really good length very strong and brush can be used separately from the handle excellent quality Read more


Need help?