Review: Refuse to pay postage for parts sent incorrectly 1 stars

Washing machine door ordered from this company.....took over a week to arrive but when it did the item was wrong. I was then told there were a number of different doors for my model.....why no mention of this before purchase?? With the time it took for the item to arrive, having to send it back for a replacement I could wait no longer and bought a new washing machine. They asked me to return the item and refunded my purchase price but refused to refund my postage charges although it was their mistake! I will not be ordering from them again and urge other potential customers to think first. If the item is wrong do you want to pay for the return postage costs if the error is theirs?

28 Oct 2014 by Simon

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Selected Reviews

5 stars
18 Nov

Excellent replacement

Excellent replacement - arrived very quickly and great value for money Read more

Graham Bingham

5 stars
18 Nov

Good price for part and prompt delivery.

Good price for part and prompt delivery. Read more

Steven Johnson

5 stars
18 Nov

Excellent service and delivery.

Excellent service and delivery. Read more

MR. JEFF WILKINSON

5 stars
18 Nov

Delivered in 3 days,not expected for 7 …

Delivered in 3 days,not expected for 7 days excellent service. Read more

Michael Stevens

5 stars
18 Nov

Quick speedy delivery...excellent

Quick speedy delivery...excellent. Thank you! Read more

Sue Caulton

5 stars
18 Nov

Super efficient delivery!

Excellent service. Fast delivery. Good product. Read more

Janice Hamilton

5 stars
18 Nov

Speedy service

Quick service and item meets expectations. Read more

Judith Fox

5 stars
17 Nov

Great service -quick and efficient.

Great service -quick and efficient. Read more

Mrs Rachel Eyre

5 stars
17 Nov

5 stars

5 stars: Excellent – no reservations, I would recommend this company to anyone. Read more

Mr Murphy

5 stars
17 Nov

Quick delivery

Easy to order part, well priced and fast delivery. Will use again. Read more

Gillian Caldwell

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