Review: Obsolete listing, wrong item supplied, no refund. 1 stars

I ordered a low-value connector but the item I received was of a different size from that advertised. I raised a Return request and provided Yourspares with a photo of my order and of the item. Yourspares emailed me a returns form with an explanation that the item had been picked incorrectly and that they did not have stock of the item I had ordered, as it had been made obsolete. They said they would end the listing for the item. I posted the item back to them for a refund but, since then, nothing! Now, I admit that I just posted the item by standard mail (as I said, it was of low value and not worth paying for proof of delivery), so it might have got lost in the post … but I can't avoid the nagging concern that an organisation that lists items that are obsolete and then compounds the error by supplying something else isn't going to be very bothered about processing refunds. It's not so much the money I'm bothered about as the fact that Yourspares have caused me unnecessary inconvenience and wasted my time. It also makes me wonder if I've just been unlucky or if this is part of their business strategy. Needless to say, I don't intend using Yourspares again.

25 Apr 2017 by Clyde Walker

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