Review: No desire to solve customer problems 1 stars

Unfortunately I am yet to receive my items from Yourspares. A Paypal error meant that my house number was missing from my address. Yourspares dispatched the items anyway with an incomplete address before I managed to alert them to the error. So far they have refused to do anything about my missing items insisting that the original order needs to be returned by Royal Mail before they can issue a refund, a process they believe will take 4 weeks. Decent customer service and a bit of common sense would surely allow them to dispatch replacement items immediately while they wait for the original order to be returned. I am left really frustrated with no product, no cash to buy an alternative and some rather curt emails to say they will do nothing at this stage.

22 May 2017 by Jayne Allen-Betts

View all Reviews

Trustpilot Badge

Selected Reviews

5 stars
20 Jan

Excellent service.

Excellent service. Read more

R C

5 stars
20 Jan

Great service and product exactly what …

Great service and product exactly what I wanted. Read more

Christine Wellings

5 stars
20 Jan

Good service

Good service Read more

Steven Holland

5 stars
20 Jan

Excellent service .

Excellent service . Read more

Ian Titterington

5 stars
20 Jan

the part is exactly as described

the part is exactly as described, works as required, thanks for your help in sourcing as the cooker Read more

peter hobson

5 stars
20 Jan

Excellent Service Quick Delivery

Excellent Service Quick Delivery Read more

Dave

5 stars
19 Jan

Very fast delivered and good product …

Very fast delivered and good product and good seller ++++++++ Read more

Kai Andersen

5 stars
19 Jan

Speedy service will use again.

Speedy service will use again. Read more

Geraldine Bate

5 stars
19 Jan

Excellent

.sent away for spares,received,fitted.excellent service.five stars. Read more

Alan McCamon

5 stars
19 Jan

5-Star Service

Needed a little transformer and located it on espares website and it was with me a couple of days Read more

Colin B

Loading...
Need help?